Hospital gaining ground after billing fiasco

Photo by Bobbie Poynter David Rose of Accordias Healthcare Services (standing) updated the Knox County Hospital Board on the stats of its billing system.
Photo by Bobbie Poynter
David Rose of Accordias Healthcare Services (standing) updated the Knox County Hospital Board on the stats of its billing system.

The Knox County Hospital Board was breathing a little easier Monday. That’s because David Rose and Carmen Voelz, from Accordias Healthcare Services, told them the hospital is continuing to recoup it’s losses. The hospital’s previous computer billing system failed to bill for 12,000 procedures. The error that could have cost the hospital $200,000.

“We’ve made headway, but we still have a ways to go,” said Rose.

Board member Tom Odell Smith was impressed by how much the hospital had already collected since contracting Accordias help in the last couple of months.

“This board has paid its bills and will continue to pay its bills,” said Smith. “It’s not going to be easy or fast, but we know all accounts and vendors will be paid.”

Accordias has a long and trusting history with the Knox County Hospital, and as the accounts continue to be updated, Rose told the board he is confident the patient accounts are accurate. The system is a bit of struggle, but improving,” he said, “and the process is expected to take between 120 and 150 days due to  ‘discrepancy problems.’

“Our people are working so much better with the new computer system,” said Hospital Administrator Ray Canady. “Plus, with help from Accordias, we are quickly improving the way our bills are keyed in and collected.

“We trust Accordias, as they’ve been in a good partnership with the hospital for the past six or seven years. They’re a reliable company and know what they’re doing.

Canady said he is confident that, with Accordias’ help, the hospital will be able to recoup a good amount of income it could have lost with the previous system.