My husband I developed severe brake problems on Aug. 20, 2015, while on our way to be with an extremely ill family member. From the moment we stopped at a gas station in Barbourville, we were met with the most friendly and helpful people. A gentleman who happened to be at the station found severe brake line leakage and directed us to Parkway Service Center, which was just a short drive.
We will be forever grateful to that gentleman for directing us to the most fantastic group of people ever. The staff of Parkway was not able to work on our vehicle until the next day, but were kind enough to take us to the Best Western, so that we would have somewhere to stay. They also went in and explained our situation, which allowed us to get a later check out.
The Best Western staff was wonderful and very helpful with all our needs.
The next afternoon, we received a call that not only was our vehicle fixed, but they also came and got us to get back to the service center. That type of service is almost unheard of in this current age. Parkway was extremely fair on the price of the repair and did an excellent job.
It is so refreshing in this day and age to find a business that could have price gouged, but chose to treat customers fairly and provide such excellent service.
The residents of Barbourville are indeed fortunate to have such local businesses in their community.
Michael & Kathryn Camper
Sharps Chapel, Tenn.